“What a stupid way to do business”: Towards an Understanding of Older Adults’ Perceptions of Dece...
summary
Two studies (survey N=61, evaluation N=65) examine older adults’ responses to deceptive e‑commerce patterns and test a gamified inoculation. Participants react strongly to Hard to Cancel and Hidden Costs and worry about recurring charges and long‑term misuse of data. The game Shopopolis raises recognition scores from 3.78 to 5.42 while a Tetris control shows no change, and increases awareness and concern about manipulative designs.
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