Towards Ethical AI Moderation in Multiplayer Games
summary
Study runs two expert workshops and 26 interviews and shows AI moderation usually reinforces top‑down, punitive systems rather than nurturing communities. Participants map current systems to four concrete roles — unreliable police force, uncaring judge, unscrupulous governor, untiring assistant — and flag transparency, fairness and inclusion, privacy, and human–AI collaboration as broken. Authors propose ethical design guidelines and four alternative roles — teacher, guardian, advocate, upstander — and argue AI should assist humans, not replace judgment.
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