Company culture - Influencing live operations

on YouTube ↗38m

" summary

Panelists from Lockwood Publishing, EA Tracktwenty, Oktagon Games and Wooga describe live ops as continuous player service that needs fast feedback, tooling and clear roles: reactive on-call engineers, campaign teams, and separate feature teams; examples include 10 people on Magic the Gathering Puzzle Quest and a June's Journey core team of 34. Teams recycle staff between development and live, build tools after soft launch, use an integrated help shift for direct player contact, and value thoughtful communication, ownership and speed over perfectionism.

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" chapters (9)

1. 0:00Introduction
2. 0:33Meet the speakers
3. 1:44What is life ops
4. 3:22Life ops teams
5. 5:19Company culture influencing life ops
6. 8:45Game development vs live service
7. 17:40Team size
8. 28:09Learning by doing
9. 30:35Most influential company value

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