Live Ops Production for Mobile Games
summary
A Thinking Ape’s Live Ops process centers on building psychological safety so teams can move fast without fear: engineers and designers deploy via Git so creators fix their own mistakes, designers and artists run safe sandboxes, and career tracks remove promotion anxiety. Support uses a custom in‑game chat & Discord plus HelpShift lessons, alerts send metric breaches to Slack with metric band alerts and dashboards, on‑call rotations include one person from each discipline, and post‑mortems and start/stop/keep exercises drive continuous improvement.
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chapters (9)
- 0:00Start
- 9:11Trust that tools and processes work as intended.
- 10:39Responsiveness to Live Issues is PRIORITY Have dedicated On Call processes and staff • Have dear escalation processes
- 12:28People need to trust their leads to support innovation • Leads should be trained to coach and to give radical
- 13:59Goal Setting
- 16:07Clear responsibilities
- 19:322. Feedback
- 21:04Everyone feels part of new ventures
- 29:13DIGITAL