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'I Just Wanted to Get it Over and Done With': A Grounded Theory of Psychological Need Frustration...

Talkat CHI PLAY 2023 · 2023-10-10..10-13· [game-development]
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Semi-structured interviews with 12 participants and a constructivist grounded theory analysis produce a process model: players enter with expectations, encounter concrete need-frustrating events (toxicity, repeated boss failure, forced mundane tasks, server outages), then update expectations and either reduce emotional investment, change play, or quit. Need frustration occurs for autonomy, competence, and relatedness; every interviewee gives examples and current quantitative measures prove insufficient.

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