How we maintained the quality of the gaming support during the war
summary
Ukrainian studio maintains support during war by building its own portal, migrating players fast and raising revenue, with 88% player transfer proving unexpectedly profitable; operations cover three web and two mobile projects and scale as the team expands and launches two new titles. Support handles about 50 tickets/day using saved canned answers and a morning readout to designers, plus peer rotation, psychologist sessions and community groups to keep quality high and staff resilient.
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chapters (9)
- 0:00Introduction
- 1:11Support quality during war
- 2:17Ukrainian studio adaptation
- 6:17Why support quality matters
- 8:06Key support elements
- 11:20Resilient support team
- 15:12Player feedback insights
- 17:21Fun in crises
- 18:28Q&A
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28mThe role of IT volunteering in wartime.
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