Make Your and Other People's Life Easier: Do Support!

on YouTube ↗23m

" summary

Describes concrete support practice at GitHub: a distributed team of 26 people across time zones who commit code, fix bugs and take on on‑call escalations with a 30 minute response target. Gives a real example where a native client uses 2.5 gigabytes unexpectedly, an issue filed, patched and shipped quickly because support staff modify code directly. Argues half‑time support rotations improve empathy, surface long‑standing bugs sooner and produce measurable product fixes.

AI-written summary · about

" chapters (6)

1. 0:00Start
2. 13:16NO FIGHTS
3. 15:23NO ADVERTISING
4. 19:11Stable software
5. 19:58Other applications
6. 21:00Learning by doing

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