Adapt to the New, Unstable Normal: How to Secure the Roaring 2020s
summary
Five pandemic-driven shifts claim long-term impact: customer demand balances safety and convenience (48% of Italians and 40% of Americans want to return to stores despite avoiding crowds), hybrid experiences strain UX after rapid rollout, remote-work tech scales but creates false-positive insider alerts, and firms accelerate cloud (notably Azure) adoption while retiring debt. Examples include Geely drone key delivery, virtualized call centers, emerging customer data lockers, QR-code payment fraud spikes, and a survey showing privacy budgets doubled in 2020 with only 7% planning cuts in 2021.
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chapters (12)
- 0:00Introduction
- 1:09The Roaring 2020s
- 2:27Positive Graphs
- 4:07pandemic connected shifts
- 5:17customer expectations
- 8:00short medium long
- 20:21short medium short
- 28:26retiring technical debt
- 31:47business resiliency
- 34:19security resiliency
- 35:15how to apply this
- 37:04outro
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