Your Fraud Metrics Suck, Losing Money and C-Suite Ignoring You – Now What?
summary
Fraud metrics that matter are concrete: show dollars lost and avoided, intervention rates and targets, and customer impact tied to revenue and card abandonment. Use simple, credible calculations and shared data sources, write a short CNN headline, and map the so what / now what to an action like investing in digital identity to cut an intervention rate from 14% to <5%. Benchmark success (top teams hit 95–98% frictionless), build omni‑channel fusion centers, and report progress frequently.
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chapters (8)
- 0:00Introduction
- 0:38Overview
- 4:49Stop Being a Cost Center
- 10:51Now What
- 21:14Examples
- 25:28Fusion Centers
- 28:54Wrap Up
- 33:39Outro
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