Kassia Krozser interviewed at TOC 2011
summary
Claim: more people are reading, writing and publishing now, with websites like Booksquare.com making money since 2004 and small publishers redefining the term. Prediction: traditional retailers that ignore ebooks risk closure within 10 years. Evidence: customers buying at 3:00 a.m., retailers must know file formats and how downloads work — explain not going to work on your Kindle to patrons. Survival path: stores become community hubs offering community and events alongside inventory.
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