Conflicts in Agile Teams, Improve Your Skills
summary
Practical guidance on handling conflicts in agile software teams using concrete tools and practices: the Thomas‑Kilmann conflict‑mode model and techniques from Lyssa Adkins’ Coaching Agile Teams. The talk examines who is responsible for resolving conflicts in scaled Scrum contexts (e.g., Nexus) and presents approaches the Nexus Scrum Master used to learn and teach conflict‑resolution skills to the team.
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chapters (10)
- 0:00Introduction
- 3:12Agile conflicts overview
- 6:23Scrum Master’s conflict role
- 12:40Conflict levels and intervention
- 20:23Structures for team performance
- 23:34Handling complaints and triangulation
- 30:15Irresolvable conflicts
- 32:44Avoiding misunderstandings
- 36:55Shared vision and alignment
- 37:59Summary
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