My Mom was Getting this Popup: Understanding Motivations and Processes in Helping Older ...
summary
Mixed-method study uses 187 MTurk participants and analyzes 86 older-relative stories to build a trigger → seeker-expectation → helper-reaction model for mobile security help; help happens mostly in-person and falls into fix, demonstrate, guide, advise categories, with guide dropping 31%→19% from expectation to action, suggesting guide-style help is hard to deliver. Linear regression shows familiarity with an older relative’s preferences and perceived approval to view sensitive data significantly increase willingness to assist. Recommends support for varied interaction modes, privacy controls, and leveraging social ties.
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chapters (8)
- 0:00Introduction
- 0:22Other Adults
- 0:37Online Safety
- 1:28User Study
- 1:51Password Management
- 2:23Support Process
- 3:58Willingness to Help
- 4:51Summary
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