More than Usability: Differential Access to Digital Security and Privacy
summary
Study analyzes 47 in‑depth interviews and maps responses to the Security and Privacy Acceptance Framework (awareness, motivation, ability), identifying seven new underlying factors (e.g., threat experiences, institutions, doing one’s own research, concerns) and four barriers (technical jargon and English prevalence, fear/low trust, limited digital skills, lack of social support). Findings show material limits (no money for updates or backups) and social position shape uptake, leading the authors to propose differential access as a driver of S&P inequality.
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chapters (7)
- 0:00Differential access in digital security
- 1:56From average user to diverse groups
- 3:01Research methods and participants
- 4:05Factors shaping awareness and motivation
- 6:33Barriers to security and privacy
- 9:24Differential access to security
- 10:28Recommendations to bridge the gap
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