"I'm Literally Just Hoping This Will Work:'' Obstacles Blocking the Online Security
summary
Study observes users with visual disabilities as they navigate Gmail, Amazon, CNIB phishing site, and conducts semi‑structured interviews to probe real‑world concerns. Results show severe accessibility obstacles that cause risky behaviors and security‑accessibility tradeoffs, with assistive software like JAWS hindering risk identification rather than helping. Findings cluster into four distinct security/privacy states users experience, quantify usability failures during sensitive tasks, and present targeted design recommendations for communicating risk to visually impaired users.
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