Challenges and Threats of Mass Telecommuting: A Qualitative Study of Workers
summary
Study reports results from 24 semi-structured interviews with workers and finds concrete security and privacy problems during mass telecommuting: four challenge dimensions — technological (personal phones invite scam calls, misused VPNs), human (low technical knowledge), organizational (no WFH policies, employees improvising handling of sensitive data), and environmental (fear of home break-ins for expensive equipment). Analysis identifies two threat models: one where employer assets are at stake and one where employee privacy is compromised, with concrete examples and implications for policy and tooling.
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