Pursuing Usable and Useful Data Downloads Under GDPR/CCPA Access Rights via Co-Design
summary
Data downloads from six companies arrive as sprawling JSON/CSV/HTML archives—one example is an 11-file Spotify folder and some are many gigabytes—and current formats fail to give usable transparency. The study runs 12 focus groups with 42 participants who requested their own data, used scavenger-hunt tasks, co-design sketches, and affinity-diagram analysis to produce concrete proposals: six companies’ downloads need filtration, visualization, summaries, explicit inferences/derived data, and in-band deletion; policy should mandate readability and completeness notices.
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chapters (9)
- 0:00Start
- 1:16Research Questions
- 1:37Study Design
- 2:19GDPR/CCPA 101
- 2:36Discussion
- 2:53Sketch Activity
- 3:13Sketch Analysis
- 3:51Design Suggestions
- 4:38Policy
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