Why They Ignore English Emails: The Challenges of Non-Native Speakers in Identifying
summary
An online survey with 862 participants (284 Germans, 276 South Koreans, 302 Japanese) compares responses to native‑language and English emails and finds non‑native readers more likely to ignore English messages and to miss legitimate opportunities; Germans and South Koreans often follow instructions in native‑language emails without careful inspection. Five main concerns emerge about understanding, spotting unnatural language, media exposure, attention and searching in English. Proposed mitigations include a language‑agnostic phishing knowledge base, machine translation and targeted training plus follow‑up mechanisms.
AI-written summary · about
chapters (7)
- 0:00Introduction
- 0:31English is a dominant international language
- 1:00Research questions
- 1:22Online survey
- 2:15Findings
- 4:07Difficulties
- 4:24Conclusion
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