Agile@Scale at BNP Paribas Personal Finance: an Inspiring Multicultural Transformation!
summary
BNP Paribas Personal Finance describes a company-wide Agile@Scale initiative integrated into its GTS 2022–2025 strategic plan to respond to digitalisation, regulation and new competitors. The program created an Agile center of expertise, engaged the executive committee through acculturation and co‑construction, and deployed a Test & Learn model across seven core countries with 3,000+ employees to speed time-to-market, improve delivery quality around customer journeys, and increase customer and employee satisfaction.
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chapters (8)
- 0:00Introduction
- 7:46Why this transformation
- 13:29Agile teams and governance
- 21:12Co-construction and alignment
- 27:54Customer experience impact
- 33:12Cultural transformation and values
- 40:13Leadership and psychological safety
- 45:00Conclusion
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