The Admin Co Bazaar of Cooperative U Delivers Early, with a Smile ... and with Lean!
summary
A Lean/Kaizen case study from Coopérative U showing how an internal Admin team rebuilt team connections and improved quality of work in six months by applying Lean coaching and daily kaizen. The talk details concrete results—tripling team capacity, reducing defects and process friction, improving employee and customer satisfaction—and explains the practices and levers used so team members became actors who learned to deliver early. Slides and measurable outcomes are provided for teams seeking actionable examples.
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chapters (13)
- 0:00Introduction
- 3:32Commercial admin problems
- 7:25Lean approach and goals
- 13:27Lean diagnostics
- 16:17Targeted workshops
- 17:19OBA implementation
- 20:30Root cause analysis with PDCA
- 22:40Countermeasures and improvements
- 28:55Product sheet transformation
- 31:06Results and impacts
- 33:55Key lessons
- 34:58Why it worked
- 40:42Conclusion