Gratitude 360: From Self-Care to the Customer — The Hidden Algorithm of Performance
summary
Gratitude 360 explains how intentional gratitude—expressing thanks from individual self-care through team, partners and clients—can become a measurable driver of performance. It presents three field-tested micro-rituals to practice gratitude, describes how receiving gratitude builds psychological safety and engagement, and offers a minimalist indicator to integrate into existing flow metrics without adding new tools.
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chapters (16)
- 0:00Introduction
- 2:57Gratitude at work
- 4:04Gratitude definition
- 7:15PERMA model
- 9:25Employee recognition
- 10:30Barriers to gratitude
- 13:41Systemic barriers solutions
- 14:22LIN and gratitude link
- 15:28Waste and gratitude
- 17:12LIA role
- 19:42Canva case study
- 21:52Atlassian case study
- 23:40Biological effects
- 25:22Org recognition rituals
- 26:27Three gratitude gestures
- 28:55Key points resources
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