Enterprise Agile Adoption: An Organizational Change Management Journey
summary
An Agile Center of Excellence leads a multi-year enterprise rollout that shifts a 100,000-person services firm from a top-heavy pyramid to an hourglass structure, pilots a career framework aligned to Agile roles and a performance-change program, seeds internal coaches to replace external ones, and deploys a cloud-based CLM (RTC/TFS) to give real-time transparency to customers and partners. Gamified learning and internal apps speed up adoption; practices are now being codified organization-wide but sustainability remains an active, measured effort.
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