Innovating the Telecom Industry: Embracing Automation and AI
summary
Oron Telecom (third largest Serbian operator, claims largest download speeds locally) presents concrete projects: a speech-to-text → LLM → TTS pipeline for voice-driven product changes, a deployed network-optimization effort to cut downtime, and an anti-churn predictive model that scores customers and triggers targeted retention offers. Implementation needs include CAPEX for infrastructure, upskilling engineers, and partner work with Omega; data privacy rules are tightened to anonymize records and enforce strict access controls.
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chapters (12)
- 0:00Introduction
- 0:46Serbian telecom landscape
- 2:33AI and automation as differentiators
- 3:37Automation benefits
- 5:05AI for data decisions
- 7:20AI in telecom practice
- 8:25NLP for customer interaction
- 10:35Anti-churn project
- 12:01Implementation strategies
- 14:08Ethics and data privacy
- 15:15AI adoption challenges
- 17:04Closing
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