AI - Digital (r)evolution in banking
summary
Banks already deploy AI as risk early warnings, biometric KYC, and chat GPT for CRM but no regional bank yet gives a truly personalized automated offer; boards now ask for a one-line credit appraisal that says approve or not. Project work uses LLMs for employee onboarding first, predictive models for geolocation promotions like Sava Center discounts, and stressed auditors and GDPR limits block fully automated decisions due to opaque models and scattered data.
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chapters (10)
- 0:00Introduction
- 1:41AI in banking evolution
- 3:05AI/ML practices in banking
- 7:43AI banking use cases
- 12:22AI efficiency and jobs impact
- 14:09AI for cybersecurity and sustainability
- 15:38AI for employees vs clients
- 17:26AI challenges and ethics
- 21:16Future: digital vs human banking
- 24:11Q&A: Personalized offers
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