The Neverending Customer Experience
summary
Claims a concrete framework: a transruption score built from 24 key technologies that agencies can plug into and resell. Shows real builds — a service robot deployed in a DIY store that maps offline behavior and guides shoppers, and drones that water only drought plants to save water — and cites market effects like Energizer losing share after Amazon Basics. Demonstrations report working pilots and partner agencies already onboarding.
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chapters (8)
- 0:00Conference introduction
- 5:59Digital marketing exponential thinking
- 15:20Business transformation and disruption
- 21:39Customer-centric growth strategies
- 30:2324 technologies in disruption
- 36:17Metaverse opportunities
- 49:39Metaverse applications
- 55:00Q&A
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