You Had Me at Hello: The Impact of Robot Group Presentation Strategies on Mental Model Formation
summary
166 crowd-sourced participants view 42 animated robot-introduction storyboards and produce qualitative and quantitative responses; analysis uses Grounded-Theory-informed coding plus statistical tests. Five speech-based observables — Speaking, Self-reference, Other-reference, Naming, Name and Voice Distinctiveness — reliably shift mental models: shared voices/behavior produce One-for-all beliefs and higher entitativity, unique traits produce One-for-one beliefs and lower entitativity, and surprisingly only name/voice distinctiveness drives perceived social relationships. Results yield concrete design rules mapping observables to desired group impressions.
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chapters (8)
- 0:00Intro
- 0:47Mind-Body-Identity
- 1:15Identity Performance Strategies
- 2:22Research Method
- 2:55Group Identity Observables
- 4:16Robot Introduction Storyboard
- 6:45Results - Social Relationships
- 7:53Design Recommendations
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