More Than Words: A Framework for Describing Human-Robot Dialog Designs
summary
A systematic survey of 75 systems surveyed yields a descriptive framework with concrete dimensions: design (discourse genres, interlocutor composition, dialogue structure) and implementation (operator dependence, modalities, algorithms). The team codes examples, produces frequency tables and case studies (customer-service, stand-up comedy, security guard) and finds over half fully autonomous systems and robot-to-human interactions twice as common as the reverse. The framework is applied to summarize and compare real systems.
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