Perceptions of Cognitive and Affective Empathetic Statements by Socially Assistive Robots
summary
Videos show a robot responding to human COVID-19 disclosures (within-subjects, n=111, recruited via MTurk within-subjects) and compare scripted affective vs cognitive empathetic statements. Viewers rate the robot making affective statements as significantly more empathetic and more believable; belief in the interaction strongly correlates with perceived empathy. Participants with more negative attitudes toward robots shift toward rating the cognitive condition as relatively more empathetic. Setup uses identical gestures, counterbalanced videos, and survey measures adapted from the RoPE scale.
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