How we onboarded and kept users happy on a SAFe program for 4 years
summary
A SAFe-scale program built and evolved a product over four years to satisfy three million users by using co-design with a pilot users’ club, a phased roll‑out (waves) with ambassadors to de-risk and build buy‑in, and a shared long‑term vision that integrates user feedback continuously. The program organized teams in SAFe to keep teams engaged and deliver weekly production changes.
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chapters (19)
- 0:00Welcome
- 0:53Product presentation
- 1:43User presentation
- 2:03Team presentation
- 3:24Context
- 3:39Experimentation
- 5:14Generalization
- 7:30Support
- 8:58Internal users
- 11:57Support
- 14:08Vendor support
- 17:27Production alert system
- 21:32The product and tech
- 22:11Prioritization instances
- 23:52A useful framework for designing serenely
- 24:57Day objectives
- 26:56Why put environments behind?
- 27:35Rituals
- 29:52Conclusion
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