Trust or Bust - Product Manager Success in an Agile World
summary
Argues that trust is a concrete asset built by making steady deposits into a trust savings account using specific actions: active listening, transparency, talking straight, confronting reality, honoring commitments, and delivering measurable results tied to product metrics. Maps those actions to Agile principles and shows tactics that work — e.g., prioritize work and limit to five projects to get wins, and an anecdote where raising a price from $50 to $95 retained customers because leadership communicated and confronted reality. The framework centers on communication character competence as the path to influence and innovation.
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chapters (22)
- 0:00Introduction
- 2:00How much trust are you
- 3:00Agile Manifesto
- 3:48Why is trust important
- 7:05Speed of Trust
- 7:45Communication
- 12:18Character
- 15:39Confidence
- 16:51Communication Character
- 18:30Team
- 19:00Lead by Example
- 20:26Product Strategy
- 20:38Trust
- 22:14Making deposits
- 22:27Review your account
- 22:57Make deposits
- 23:16Work on trust
- 26:50Improve the product
- 27:47Start innovating
- 28:03Is there a situation
- 32:36If you dont get this fixed
- 37:15Be a class act
