Building Trust in Teams
summary
Argues that trust grows from specific rituals and tactics: share a meal weekly to surface values, run one-hour lunches that prioritize conversation over presentations, and use food-bank volunteering or soup-kitchen shifts to bond while doing useful work. Prioritize communication bandwidth (messaging → email → phone → face-to-face), block time for learning and leadership, trade an influential teammate for a week or two to raise cross-team trust (trade a team member for two weeks), apologize plainly, and avoid gimmicky “trust exercises.”
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chapters (42)
- 0:00Introduction
- 0:30Priorities
- 0:47Error Messages
- 8:19What is trust
- 9:38What is safe
- 10:07Create your own sense
- 10:40Fear of failure
- 12:26Loyalty to a product
- 13:14Customer value
- 14:37Natural leaders
- 15:09Authority vs Leadership
- 16:07Influence
- 18:29Instant Messenger
- 19:36Email
- 20:12Telephone
- 21:09Conference Call
- 21:51OneonOne
- 22:22Pizza
- 22:37Trust
- 24:37Lunch
- 25:28Lunch and Learn
- 28:15XKCD Comic
- 28:37Dont trivialize your efforts
- 29:27Trust exercises
- 32:05Soup kitchens
- 32:47Habitat for Humanity
- 35:13Offsite problem solving
- 36:29Remote working
- 39:50Making mistakes
- 40:23Apology
- 41:51Communicate
- 42:22Personal Leadership
- 44:14Learning
- 45:14Expanding your role
- 46:06Being vulnerable
- 46:44Questions
- 47:21Values
- 48:37Meaningful Communication
- 50:53Effective Communication
- 53:58Knowledge bases
- 54:54Communication medium
- 56:21Blame culture
