Stop with the dirty tricks: confessions of a UX skeptic
summary
Argues that UX is hitting an age of skepticism because specific tricks erode trust: $29.90 charm pricing and a pasted-over 1490 sale sticker that actually increased trust; loading bars and “arriving in 3 minutes” timers that routinely misreport; fake-feeling reviews and guilt-pressuring nudges that yield short-term clicks but long-term loss. Offers concrete tools and references — emotions wheel, flow theory, IEC 6236 medical usability — and shows when strategies like Duolingo-style nudges stop feeling malicious and start working.
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chapters (6)
- 0:00Intro
- 0:37Charm pricing
- 4:30Sneaky hobbits
- 10:00How can we recover
- 11:00Emotional granularity
- 13:20Flow theory
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