We Need to Talk About Accessibility in Chatbots
summary
The talk examines accessibility problems when blind users interact with chatbots and argues that designing chatbots without empathy and diversity can create serious, hard-to-solve issues. It discusses practical considerations for building accessible chatbot experiences, drawing on the speaker’s work as a Chatbot Advocate at Take and real-world cases including a Facebook-recognized project.
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chapters (15)
- 0:00Introduction
- 1:17Visual accessibility challenges
- 2:20Market stagnation
- 3:45Conventional interfaces
- 5:27Expectation gap
- 6:08Non-accessible example
- 7:13Autonomous cars accessibility
- 9:41Blind user feedback
- 11:29Industry accessibility gap
- 12:12Chatbot accessibility testing
- 14:43Chatbot accessibility solutions
- 15:43Lack of academic discussion
- 16:48Invisible interfaces future
- 18:13Tech growth warnings
- 19:15Accessibility positive impact
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