Accessibility Testing of a Digital Support Channel: A Concrete Case on Chatbots
summary
An introductory session describing an accessibility audit of a customer-support chatbot embedded in websites. It explains how Auticon evaluated the chatbot as a digital assistance channel, focusing on practical verification of accessibility across that support technology.
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chapters (9)
- 0:00Introduction
- 3:25About auticon
- 11:29Testing approach
- 13:16What is a chatbot
- 15:43Chatbot market use
- 17:09Accessibility issues
- 21:04WCAG limitations
- 24:41Case study demo
- 32:05Recommendations
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