Accessibility in the Enterprise: Salesforce’s Approach
summary
Salesforce describes a company-wide accessibility program with a central accessibility office (created 2019) that defines strategy while product, engineering, HR and events teams carry out implementation. Commitments include achieving WCAG AA, running an accessibility support desk and formal accommodations processes, and promoting shift-left inclusive design; workforce efforts partner with the Blind Institute of Technology to train candidates (58 trained, 13 certified) and aim to increase the current 3% representation of employees with disabilities.
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chapters (23)
- 0:00Introduction
- 0:25Salesforce accessibility
- 1:31What is Salesforce
- 3:17Social impact values
- 5:01Why accessibility matters
- 6:26Company responsibility
- 8:16360-degree approach
- 9:42Collaborative model
- 11:26Partnerships and community
- 11:48Flagship programs
- 13:11Event accessibility
- 13:56Neurodivergent disabilities
- 14:59Shift left and inclusive design
- 16:47Salesforce commitments
- 17:29Product accessibility
- 18:30Compliance and support
- 19:11Ethical tech and inclusion
- 20:35Universal design
- 21:17Employee experience
- 23:05Ongoing journey
- 24:30Results and metrics
- 25:34Tips for SMEs
- 29:09Conclusion
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