The Role of the UX Designer in Creating Conversational Interfaces
summary
Covers the role of UX designers in creating conversational interfaces such as chatbots and voice assistants (Alexa, Siri, Cortana), arguing these projects demand significant UX work because of voice and language complexity. Describes end-to-end designer responsibilities—deciding to pursue a conversational solution, scripting, decision trees, prototyping, testing, production, monitoring and iteration—and proposes a methodological approach illustrated with real cases like the Rock in Rio 2017 chatbot.
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chapters (7)
- 0:00UX Designer's role
- 2:23What are conversational interfaces
- 4:38Why use conversational interfaces
- 5:40Design process for conversational interfaces
- 7:29Methodologies and examples
- 8:12Future of conversational interfaces
- 10:00Conclusion
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