Meet the Authors of "Conversations with things"
summary
Book promoting practical UX for voice and chat published April 2021 and conceived about two months into the pandemic with roughly a year from proposal to print, argues that conversation design is UX for voice and chat and makes context engineering concrete by detailing context from memory, data privacy, ethics and accessibility. Authors admit the context chapter is rewritten most, call many current sentiment analysis rudimentary, note Alexa-scale efforts still rely on about 10,000 people and push gaming and AR/VR as early adoption hotspots.
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chapters (9)
- 0:00Welcome and introduction
- 0:22Authors' backgrounds
- 3:33Pandemic book journey
- 8:06Why conversation design
- 10:35Talking like a person
- 13:04Designing inclusive conversations
- 16:12The role of context
- 22:11Voice tech industry state
- 27:04Closing thoughts and thanks
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