Voice is Helping Users Access Content Faster with Comcast
summary
Comcast describes a voice platform launched in 2015 that powers tens of millions of remotes and Sky Q, claiming 14 billion voice commands in 2020 and handling channel requests expressed in 24,000 ways to say CNN. The system uses ML and deep learning for entity and intent resolution, runs the Xfinity Assistant (traffic up 445% during COVID), supports multimodal TV screens, and is operational at scale for navigation, app launch, and growing customer-care multiturn interactions.
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chapters (10)
- 0:00Introduction and welcome
- 1:24Comcast overview and Janine's role
- 5:17Voice remote and AI platform
- 8:48Machine learning in voice commands
- 10:56Global AI team and hiring
- 12:23Xfinity assistant growth
- 14:29Customer care and deep learning
- 19:22Future of voice interfaces
- 21:47Career advice in conversational AI
- 25:14Industry growth and closing
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