Are You Really Listening? The Future of Voice Data
summary
Voice data becomes a strategic asset: AI and machine learning extract meaning from conversations while chatbots and voice assistants offload 60–80% routine transactions and reduce branch demand. A concrete failure mode appears when relay calls from a deaf customer are misclassified as fraud, showing conversational design limits. Markets adopt open banking (PSD2) via APIs in Europe but rely on screen scraping in the U.S., and some teams already ship an open finance platform to manage permissioned data and embed finance across ecosystems.
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chapters (7)
- 0:00Introduction and welcome
- 1:25Digital transformation in finance
- 6:25Voice assistants in banking
- 13:15Omnichannel and accessibility
- 18:31Open banking and open data
- 26:26Embedded finance and voice
- 29:40Collaboration and future outlook
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