Don't Touch my Data: Design drivers for data services in banking
summary
Nordea prototypes transaction-data services that turn bank records into actionable features: a Nadia wallet tracks spending, investment in Subaio identifies and cancels subscriptions, and integration of the Orland index maps carbon footprint to transactions. Research includes qualitative work plus a questionnaire to thousands in the Nordics showing 84% concerned about data handling and 74% want bank overview and control. Examples include N26’s transparent overdraft UI; prototypes and surveys are live, not just concepts.
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chapters (8)
- 0:00Introduction and personal story
- 3:35Banks and data trust
- 5:20Maximize value for users
- 8:57Reinvent business models
- 12:09Transparency and privacy
- 14:18Data for sustainability
- 17:55Exploring new grounds
- 22:11Q&A session
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