Microinteractions for the System: Design in the Age of Techlash
summary
A design studio builds a free data patterns catalog and applies patterns in prototypes: a mocked consent flow, a mental‑health chatbot that hands control to users, an interactive drone‑insurance tool that lets operators tweak inputs and see risk change, and a fictional benefits interface that marks automated sanctions, shows reasons and offers an appeal code for third‑party review. Work with Camozzi LSE and Flop informs these pieces, tests show people prefer explicit control but note the trade‑off that just‑in‑time consent adds friction and can be ignored, so counterfactual explanations help surface how decisions are made.
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chapters (8)
- 0:00Introduction
- 0:44Why care about people
- 6:13User needs
- 9:06Interaction patterns
- 11:08Examples of patterns
- 12:12Consent
- 14:19Relationships
- 14:58Automated Decisions
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