Law, policy and regulation for customers making digital payments
summary
Digital payments generate a persistent data trail used for profiling, with concrete legal gaps: the Information Technology Act 2000 treats sensitive personal data unevenly, excludes many foreign services, and does not classify transaction logs as clearly protected. Banks lack automatic liability for fraud though RBI drafts limit customer losses if reported within five days. Empirical flags include an app survey of ~1,000 wallets finding ~86 unique permissions and typical apps asking 22–34 permissions while the Bank of India app requests 2 and Bank of Baroda 36. Policy and outages also create measurable exclusion: India ranks 138/175 on digital access and only ~20% of women own a phone.
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chapters (6)
- 0:00Start
- 3:59Financial Risk
- 4:31Symptoms of Privacy Risks
- 11:43The Exclusion Risk
- 14:09Policy Level Engagement of Consumers
- 22:08Is There Anything That I Can Do as a Consumer
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