Beyond Fear and Frustration - Towards a Holistic Understanding of Emotions in
summary
Qualitative survey (N = 112) plus semi-structured interviews (N = 26) map a wide palette of simultaneous, even conflicting cybersecurity emotions and classify them with the circumplex model of affect. Causes cluster into individual (half report perceived lack of autonomy), interpersonal (fear of peer judgment), and organizational factors; consequences span behavioral (shadow insecure behavior, avoidance), cognitive (externalizing responsibility), social, and spillover effects including job changes and emotional exhaustion. Recommendations emphasize cultivating empathy, psychological safety, and structured emotional reflection.
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chapters (9)
- 0:00Emotions in cyber security
- 1:40Why emotions matter
- 3:04Research methods
- 4:50Emotions employees feel
- 6:17Causes of emotions
- 8:30Linking causes to responses
- 9:13Consequences of emotions
- 11:42Holistic emotion management
- 13:06Q&A
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