How to Lead a Cross-Cultural Team
summary
Worked on FIFA Street with 20 people, six countries under an 18‑month deadline and shows concrete fixes: applied Hofstede-style cultural value mapping, built a shared glossary, introduced RACI charts and 90‑day onboarding buddies, and measured Cultural Intelligence with the four CQ capabilities (Drive, Knowledge, Strategy, Action). Gives specific before/after examples—softening feedback led to faster partner performance, clearer status reports revealed misaligned communication expectations—and practical steps to replicate these changes.
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chapters (32)
- 0:00Intro
- 2:19About Me
- 3:10Agenda
- 4:29Story Time
- 6:56Subject Matter Expertise
- 8:09Cultural Intelligence
- 10:53What is Cultural Intelligence
- 13:17What is Cultural Values
- 14:48Assumptions
- 15:51Respect
- 18:35The Golden Rule
- 19:38Context
- 22:08Power Distance
- 24:20Individualism vs Collectivism
- 26:33Uncertainty Avoidance
- 28:31Being vs Doing
- 30:06expressiveness
- 31:48competitive
- 34:43universalism vs particularism
- 36:02time orientation
- 38:23recap
- 39:30motivation
- 40:18CQ knowledge
- 41:29CQ strategy
- 42:43Get out of her comfort zone
- 44:09Onboarding new team members
- 45:28Communications
- 48:10Leading Across Cultures
- 50:07Leadership Styles
- 52:11How to Improve Inclusion
- 52:41Key Takeaway
- 53:16Questions
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