Tales of a German Building Diverse Teams Across All Time Zones
summary
Builds a global customer-operations function for a Fortune 500 using 80/20 rule (80% shared standards, 20% local customs), organizes work around four pillars: strategy, setup, alignment, results, and operationalizes trust with systems (CRMs, video conferencing), role mandates, trainings and exchange programs. Includes customers to co‑define KPIs and schedules across time zones; a Latin America experiment (Spanish/English meetings) relaxes customers and improves insights. Shows that measurable alignment, access to people/data, and clear handovers let regional teams own outcomes and the model works.
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chapters (8)
- 0:00Start
- 4:03Isabella Zaczek
- 4:44Building Diverse Teams across all Time Zones
- 5:26What Does It Mean To Operate Globally When a Company Expands into a Global Market
- 9:20Alignment
- 11:55The 80 20 Rule
- 22:46Unorthodoxy
- 28:06Time in the Trenches
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