Dealing with Negative Reviews and Ratings
summary
Discusses methods for improving a game's app-store rating by reducing negative reviews and low scores. Covers practical approaches to managing community feedback and handling complaints, with illustrative examples and some humor. Technologies implied are app stores and community management practices rather than specific software tools.
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chapters (18)
- 0:00Negative reviews intro
- 1:03Why negative reviews happen
- 2:51Impact of negative reviews
- 4:37Testing to reduce bugs
- 5:42Player education importance
- 6:48When to ask for ratings
- 8:13Replies to negative reviews
- 10:21Communicating with players
- 12:48Why players value feedback
- 13:30Engagement via reviews
- 15:14Handling incorrect ratings
- 16:57Pros and cons of negativity
- 18:01Review management tools
- 19:06Localized responses
- 20:54Casino-game complaints
- 22:44Spam and irrelevant reviews
- 24:12Dealing with review overload
- 26:01Q&A
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