Inclusive User Research to Build an Accessible Design System
summary
CVS Health runs 15 moderated sessions recruiting assisted‑technology users through Fable recruitment, then tests horizontal‑scroll components with built coded prototypes to answer concrete questions: focus order, skip links, whether cards should be fully interactive cards, and alternative “show all” disclosures. Research finds screen readers treat carousels like linear lists, magnification and quadstick users need larger click targets, and prototypes reveal specific fixes that design system teams can bake into enterprise components.
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chapters (7)
- 0:00Introduction and welcome
- 1:13What is inclusive research
- 8:47Core principles of inclusive research
- 11:16Partnering with design systems
- 15:30Horizontal scrolls case study
- 24:21Key research insights
- 35:02Q&A and closing
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