Collision 2015 - Tony Hsieh, Zappos.com in conversation with Paddy Cosgrave
summary
Zappos relocates HQ into the old city hall, grows from ~90 to ~1,500 employees, and flips campus design to force people into the neighborhood rather than insulate them; downtown investments include about 50 small businesses and Container Park draws ~2 million visitors; the company adopts no more people managers as of April 30 and moves toward self‑organization using hoc.com/holacracy; a planning metric targets 100,000 Collision Community hours per acre per year (2.3 hours/sq ft/yr).
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chapters (6)
- 0:00Introduction and welcome
- 1:03Zappos culture and move to Vegas
- 3:30Designing a community-focused campus
- 6:20Building the downtown community
- 8:53Radical shift to self-management
- 12:47Holacracy and closing thoughts
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