Designing for Trust
summary
Claim: the same concrete practices that build product trust also build trust inside teams; measurable moves beat platitudes. Details include a teacher-facing dashboard showing mastery to make value visible, four actionable levers — value, clarity, authenticity, collaboration — and a workshop tool, the four corners exercise, to surface tradeoffs. Metrics mix direct trust questions and proxy drivers, and trust is staged: instant trustworthiness, earned assurance over time, then maintenance or recovery.
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chapters (14)
- 0:00Start
- 1:35Designing for Trust
- 3:31Warm Up
- 7:54The Nature of Trust
- 9:17Sushi Metaphor
- 11:32Lenses of Value
- 14:16Force Clarity
- 16:11Design for Authenticity
- 17:24Be Collaborative
- 18:07The Four Corners Exercise
- 18:54Lean into the Tensions
- 19:35Collaborate with Your Users
- 20:06Measuring Tufts Trust
- 21:50Wrapping Up
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