Innovating from Within
summary
Concrete metrics and structures decide: a 18‑month run produces 15 ventures launched, about 15 in development and 4 exits; the program targets 5 million new Canadians by 2023 with a 10% conversion goal. Workflows are an incubator → seed → MVP → scale pipeline with quarterly business reviews, CX audits, a shared center‑of‑excellence allocation, a design split into voice of the customer / voice of the user / voice of the venture, plus playbooks (methods you) and ventures Academy; examples include a cash‑giveaway product, an escrow renovator, a kids finance app and a newcomer service.
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chapters (11)
- 0:00Hector Crespo intro
- 1:05Career journey and design
- 4:03RBC Ventures goals
- 7:54Strategic design for innovation
- 11:10Incubator model
- 18:42Learnings from scaling
- 23:15Creativity vs rigor
- 29:06Enabling others' success
- 34:02Pushing for excellence
- 38:38Venture examples and impact
- 40:04Q&A
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