~/talk

Supporting Workplace Detachment and Reattachment with Conversational Intelligence

on YouTube 21m
Talkat CHI 2018 · 2018-04-21..04-26· [ux-and-product-design, career-development]

speakers

name:Alex C. Williams
links:none on file
name:Harmanpreet Kaur
links:none on file
name:Gloria Mark
links:none on file
name:Anne Loomis Thompson
links:none on file
name:Shamsi T. Iqbal
links:none on file
name:Jaime Teevan
linkedin:jaimeteevan

resources

video:https://youtu.be/y1MvbdTwLiw
slides:none on file

summary

SwitchBot is a text-only Skype bot that runs structured start/end-of-day dialogues; a crowdsourced validation with 108 workers and a 14-day field trial with 34 information workers test whether short emotion-focused dialogues or task-focused dialogues aid detachment and reattachment. Findings: users send fewer after-hours emails, spend a larger share of their first work hour in productivity apps, emotion-focused conversations produce longer chat sessions and more sustained productivity gains, and 62% report they'd keep using it.

AI-written summary · about

chapters (7)

  1. 0:00Introduction to talk
  2. 1:51Related work and research pillars
  3. 3:35Designing Switch Bot dialogues
  4. 8:10Validating dialogues in pre-study
  5. 10:15Field study with real users
  6. 14:30Key findings and conclusions
  7. 16:01Q&A session

related talks

~/search
type to search 6,249 conferences, 138,987 speakers and 185,172 talks
~/help
cmdctrl k
search every conference, speaker and series
/
focus the filter search
h
home
c
conferences
s
speakers
e
series
t
light / dark — the status bar button does the same
?
this help
esc
close this, then clear every filter — or just the search, while you are typing in it

Ignored while you are typing. Pages without a filter rail have no search to focus.